​​ Your Agreement with a Sustainable Fashion Brand

Welcome to Hong Kong Tai Long Limited (“we,” “us,” or “our”). By accessing or using our website, mobile applications, or services (collectively, the “Services”), you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree to these Terms, you may not use our Services.

​​1. Introduction​​

Hong Kong Tai Long Limited is a sustainable fashion brand dedicated to delivering high-quality, eco-conscious apparel across categories including Tops, Swimwear & Beachwear, Skirts, Shorts, Dresses, and Co-ords. Our mission aligns with ethical practices, transparency, and customer-centric innovation. These Terms govern your interactions with our Services, including purchases, returns, and communications.

​​2. Account Registration & Use​​

To access certain features (e.g., order tracking, personalized recommendations), you may need to create an account. You agree to:

• Provide accurate, up-to-date information (name, email, shipping address).
• Keep your account password secure and notify us immediately of unauthorized access.
• Not use your account for illegal, fraudulent, or abusive activities.

​​3. Orders & Payments​​

​​Order Acceptance​​

We reserve the right to refuse or cancel orders at our discretion (e.g., due to stock unavailability, suspected fraud, or violation of these Terms).

​​Payment Methods​​

We accept payment via credit/debit cards, PayPal, and other secure third-party gateways. All payments are processed in EUR,GBP,USD,etc. unless otherwise specified.

​​Shipping​​

• Shipping costs are the responsibility of the buyer, unless otherwise promoted (e.g., “free shipping” offers).
• We ship to most countries; delivery times vary by location (typically 5–14 business days).
• We are not liable for delays caused by carriers, customs, or unforeseen events.

​​4. Returns & Refunds​​

​​14-Day No-Questions-Asked Return Policy​​

We offer a 14-day return window from the date you receive your order. To qualify:

• Items must be unworn, unwashed, undamaged, and in their original packaging (including tags).
• Swimwear, underwear, or other intimate apparel is exempt from returns due to hygiene reasons.

​​Refund Process​​

• Initiate a return by contacting our customer service team at [email protected] or via our website’s “Returns” portal. Provide your order number, reason for return, and photos of the item(s) if requested.
• Once we approve your return, you will receive a prepaid shipping label (if applicable) to send the item(s) back at ​​your expense​​ (shipping costs are non-refundable).
• Upon receiving and inspecting the returned item(s), we will process your refund within ​​14 business days​​ to your original payment method.

​​PayPal Refunds​​

For payments made via PayPal:

• In regions where local laws require longer processing times (e.g., the EU), refunds may take up to ​​30 business days​​ to reflect in your PayPal account.
• All other PayPal refunds adhere to our standard 14-day processing timeline.

​​Exceptions​​

• Customized or made-to-order items (if any) are non-returnable and non-refundable.
• Promotional items (e.g., discounts, coupons) cannot be combined with refunds unless explicitly stated.

​​5. Intellectual Property​​

All content on our Services (text, images, logos, designs) is the property of Hong Kong Tai Long Limited or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, modify, or distribute this content without our prior written consent.

​​6. User Conduct​​

You agree not to:

• Use our Services to violate any laws or regulations.
• Upload or share harmful content (e.g., malware, hate speech).
• Scrape, crawl, or extract data from our website without permission.

​​7. Limitation of Liability​​

To the maximum extent permitted by law, Hong Kong Tai Long Limited is not liable for:

• Indirect, incidental, or consequential damages (e.g., loss of profits) arising from your use of our Services.
• Errors in product descriptions, pricing, or availability (we will correct such errors promptly).

​​8. Termination​​

We reserve the right to suspend or terminate your account or access to our Services immediately if you violate these Terms or engage in fraudulent activity.

​​9. Governing Law & Dispute Resolution​​

These Terms shall be governed by and construed in accordance with the laws of ​​Hong Kong Special Administrative Region of the People’s Republic of China​​ (the “Governing Law”). Any disputes arising from these Terms or your use of our Services shall be resolved through:

• Negotiation between the parties.
• If unresolved, binding arbitration in Hong Kong in accordance with the HKIAC Arbitration Rules.

​​10. Amendments​​

We may update these Terms at any time. Changes will be posted on our website and app, with a notice in our newsletter. Your continued use of our Services constitutes acceptance of the revised Terms.

​​11. Miscellaneous​​

• ​​Severability​​: If a provision is deemed unenforceable, the remainder of these Terms remains valid.
• ​​Entire Agreement​​: These Terms supersede all prior agreements or understandings between you and us.

​​Sustainability Commitment​​

In line with our brand values, we encourage customers to recycle gently used clothing via our “Ethereal Renew” program, where donated items are upcycled or donated to communities in need.

By using our Services, you confirm your understanding and acceptance of these Terms. For questions, contact us at [email protected].

Hong Kong Tai Long Limited: Fashion with Integrity, Terms with Clarity.