Shipping & Returns
1. Free Worldwide Shipping – Region-by-Region
| Destination | Typical Carrier(s) | Transit Time* | Cost |
|---|---|---|---|
| USA & Canada | USPS / UPS / FedEx | 3 – 7 business days | Free |
| UK & EU | Royal Mail / DPD / DHL | 5 – 9 business days | Free |
| Asia–Pacific | SF Express / EMS | 6 – 10 business days | Free |
| Rest of World | DHL Express | 7 – 14 business days | Free |
*Customs inspections, extreme weather, strikes, or public-health measures may extend delivery times. We will coordinate with carriers to minimise disruption, but we are not liable for indirect losses caused by such events.
Why our shipping is faster
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Inventory hubs in the USA, EU, and Hong Kong shorten routes.
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Bulk pre-clearance reduces customs hold-ups.
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Every parcel is end-to-end trackable with live e-mail/SMS updates.
2. 14-Day “No-Questions-Asked” Return Policy
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Return any eligible item within 14 calendar days of delivery for a full refund.
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Items must be unworn, unwashed, unaltered, with original tags and packaging intact.
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Buyer pays return postage (use any trackable service and keep the receipt).
3. Refund Process & Timelines
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Request an RMA – E-mail [email protected] with your order #.
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Ship your return – Write the RMA on the label and send the parcel.
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Quality check – Completed within 2 business days of warehouse receipt.
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Refund issued – Timelines below begin once the item passes inspection.
| Payment Method | Refunded To | Processing Time* |
|---|---|---|
| PayPal | Same PayPal account | ≥ 14 days (up to 30 days where local law requires) |
| Visa / Mastercard / Amex / UnionPay | Original card | 5 – 14 business days |
| Apple Pay / Google Pay | Same wallet | Up to 10 business days |
| Shop Pay / Klarna / Afterpay | Same provider | Provider’s standard schedule |
*Bank or processor time after we release funds; minimum 14-day clearing period applies to all methods.
Refunds are always returned via the original payment channel and in the same currency used at checkout to prevent foreign-exchange loss.
4. Multi-Currency & Payment Options
Checkout automatically displays prices in the major currency for your region (EUR,GBP,USD,etc.). We accept and refund via:
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PayPal
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Credit / Debit Cards – Visa, Mastercard, American Express, UnionPay
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Digital Wallets – Apple Pay, Google Pay
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Buy-Now-Pay-Later – Shop Pay Installments, Klarna, Afterpay (where available)
Need Help?
Customer Care answers 7 days a week.
E-mail: [email protected]
Phone / WhatsApp: +852 52459269 (09:00 – 18:00 PST)